Frequently Asked Questions
Everything you need to know about your ORTLIEB experience.
What materials are used in ORTLIEB products?
We use high-quality, durable materials including PVC-free fabrics and high-frequency welding techniques to ensure our bags are 100% waterproof and long-lasting.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please visit our returns portal to initiate a domestic or international return.
Do ORTLIEB products come with a warranty?
Yes, all ORTLIEB products are backed by a 5-year warranty from the date of purchase, covering defects in material and manufacturing.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I clean my ORTLIEB bag?
We recommend using lukewarm water, mild soap, and a soft brush. Avoid using solvents, chemical cleaners, or pressure washers as they can damage the waterproof coating.
Are your products sustainably made?
Sustainability is core to our brand. We manufacture in Germany with a focus on resource efficiency, long-term repairability, and reducing our carbon footprint.